Terms and Conditions

ALL RESERVATIONS ARE SUBJECT TO AVAILABILITY

Conditions of Stay

The terms and conditions of stay are for the protection of both parties and departure from these by you permits the owner or the owner’s representative to refuse the key, amend the rent, or immediately terminate the occupancy.

1. The premises are let to you for the period stated in the confirmation letter and for the number of guests booked and paid for.

2. All guests must produce a valid ID card upon Check-in. At check-in guests are required to provide a security bond of $200.00 to cover any incidental expenditure during their stay. Reception staff will process a pre-authorization against the Visa or MasterCard provided. This amount will be refunded days after check out, if there are no damages or outstanding charges. In an event of a guest No Show, full payment will be charged.

3. The booking is made in good faith by us and may be subject to change. We cannot accept responsibility for the actions taken by the owner of the premises outside our control.

4. Please note that all apartments are individually furnished and the photos are presented as a guide only.

5. Please note there is no refund on unused nights. Failure to arrive at hotel will be treated as No-Show and no refund will be given.

6. Please note that American Express credit cards are not accepted at this property.

7. Please note that this property has a strict 'No Party Policy'. Failure to comply with property policies may result in the eviction of guests and the loss of any deposits or payments made.

8. Please note that there is a limit of 1 free underground secure car parking space per apartment. The visitors' car park has limited spaces for a maximum of 2 hours.

9. Please note that the free WiFi has a limit of 300 MB per day.

10. The apartment is to be left in a clean and tidy condition. Rubbish must be removed to the bins provided on ground floor behind reception. Separate bins are provided for rubbish and recycling. Dishes must be washed, dried and put in their original position. Failure to do so will incur an extra cleaning fee.

11. All damages or losses to the furniture, fittings, fixtures and items in the apartment are the responsibility of the guests and must be reported to management and paid for immediately. An administration fee will apply for charges made after departure that were not reported. An indicative price list can found in the Guest Compendium in each apartment.

12. No person shall engage in conduct that is a nuisance to other guests and residents. Noise levels are deemed excessive if your neighbours can hear the noise.

13. Each apartment is privately owned. No items are to be moved between apartments or removed from apartments. A fee will apply for any items missing from the apartment in which it should be.

14. Please note that this property is strictly non-smoking, including balcony areas. If evidence of smoking is found in the rooms, an additional AUD 500 fee will apply. Charges will reoccur for repeated smoking offenses which may also lead to eviction without refund.

15. Replacement fee for lost keys is $60 per key and $30 for key tag.

16. Money, jewels and all other valuables are the responsibility of the guests.

17. After hours security call-outs will incur a minimum fee of $100.00.

18. A $100 late check-in fee will be charged if guests did not show up for the registration on time.

19. It is the guests’ responsibility to familiarize and comply with Body Corporate by-laws and house rules.

20. No pet is allowed.

21. Any breach of the house rules, by-laws, terms and conditions may result in immediate eviction (with no refund) and police involvement.

22. It is the guests responsibility to familiarise and comply with Body Corporate by-laws and house rules.

Deposit Policy:

The agreed deposit is to be paid in order to confirm your reservation. A booking is not guaranteed until the deposit has been paid. The rest of balance will be processed 14 days (30 days in advance in high season) before arrival.

In the case of direct booking the deposit is non-refundable.

Should you wish to make full payment in advance, please contact our friendly staff to discuss your details.

The booking is made in good faith by us and may be subject to change. We cannot accept responsibility for the actions taken by the owner of the premises outside our control.

Cancellation/No Show Policy:

Once a reservation is confirmed, please notify us by email of any cancellation or modification of the booking at least 14 days before arrival in low season and 30 days before arrival in high seasons in order to avoids a charge of full payment to be imposed.

HIGH SEASON

Cancellations 30 days or more prior to the date of arrival receive a full refund less an administration fee of AU$30.00.

The guest will be charged the total price if they cancel in the 30 days before arrival. If the guest doesn’t show up they will be charged the total price.

Prepayment

The guest will be charged a prepayment of the total price in the 30 days before arrival.

MID & LOW SEASON

Cancellations 14 days or more prior to the date of arrival receive a full refund less an administration fee of AU$30.00.

The guest will be charged the total price if they cancel in the 14 days before arrival. If the guest doesn’t show up they will be charged the total price.

Prepayment

The guest will be charged a prepayment of the total price in the 14 days before arrival.

SHORT NOTICE BOOKINGS

Bookings made less than 14 days prior to the arrival date receive no refund.

GROUP BOOKINGS

High season policies apply.